If the telephone answering service you are looking for is not listed on our website, it does not mean that we cannot cater for your requirement. Contact us and we will explain how we can tailor a solution for you. 
 

Donation Lines:

We understand that every donation is important, whether large or small. We can take the callers' details and payment information over the phone and relay to you immediately by email or fax. 

If you have an online payment processor, we can input the payment details and confirm that payment has been successfully authorised. 

E-Commerce Lines:

No matter how good your website and products are, some customers feel reassured by being able to speak to a real person. 

Have an edge over the competition and reduce shopping basket abandonment by displaying a telephone number customers can call. We can answer general questions and queries and complete sales orders on the customers' behalf, which may have otherwise been abandoned. 

Branch Look Up:

Having a dedicated dealer/branch look up line makes it even easier for customers to buy from you, rather than the competition. 

We can provide you with a non-geographic telephone number which can support your advertising and marketing campaigns. 

Working from information provided by you or in some instances, your website, our team can advise your potential customers on their nearest store, opening times, facilities offered, directions and we can even patch the caller directly to the store if they have a specific query (i.e. stock levels, etc)

Product Recall Lines:

There's never a good time for a product recall, but when it happens we understand the need to act quickly.

We can setup a dedicated telephone number for you to circulate to customers and suppliers. Briefed by you, our team will advise callers on what action to take, as well as address any concerns professionally. We can also make outbound calls to suppliers to inform them of the recall.

Recruitment Lines:

We can give you a telephone number to display on your recruitment advertisements. Our operators can obtain the details you require from applicants and if necessary, conduct initial screening.

Employee Lines:

We can set up a dedicated telephone number for existing employees to call for the purpose of reporting lateness or absences. Such information will be relayed to the employee's line manager immediately.

Whistle Blowing Lines:

How easily can your staff anonymously report breaches of policy, acts of criminality and theft? We can set up a whistle blowing hotline for your staff to report anything untoward in confidence - such issues that may have previously gone unreported. A full report from every call we take will be sent to you via email for you to act upon as appropriate. Just one call could save your business thousands of pounds.

Lone Worker Protection Service:

As an employer, it is important that the safety of your workforce is treated as high priority, particularly if you have workers alone "out in the field". We can set up a dedicated telephone number for your employees to call and log their specific location, time of arrival, car registration and estimated time of departure. If the employee fails to call in and log off, we will attempt to contact them to confirm that they are not in any troubled circumstance. If we are unable to make contact, then you, the client, will be alerted immediately.