Brits spend an average eight days of their lives hanging on the phone
Brits spend an average eight days of their lives hanging on the telephone listening to hold music.
The total time wasted on unanswered calls in a year adds up to a huge 12,808 years – with banks and phone companies the main culprits, a study says.
It found we each spend 15 minutes a month on hold, totalling up to eight days in a lifetime.
Call centre firm Heart Communications, which conducted the study, said: “No-one should be left listening to bad Muzak .”
It’s worst tunes were: Greensleeves, Nessun Dorma, Tina Turner’s Simply the Best, Andrew Lloyd Webber’s music and The Entertainer.
Tags: Call Answering, Call Centre, Call Handling, Heart, Heart Communications, Message Taking, Telephone Answering, Virtual Reception, Virtual Receptionist